Refund policy
RETURNS
At IKU COLLECTIVE, customers who qualify as consumers have the right to withdraw from a distance sales contract within 14 days of receiving their order, without providing any reason.
To exercise your right of return, please contact us before sending the product back at:
In your message, please include:
• Full name,
• Order number,
• Name of the product being returned,
• Email address used when placing the order.
Once we receive your request, we will provide further return instructions.
We do not accept return shipments sent without prior contact and confirmation of the return request.
RETURN CONDITIONS
To be eligible for a return, the product must:
• Be unused and unworn,
• Have all original tags attached,
• Be in its original condition,
• Be free from signs of wear, stains, or damage,
• Be returned together with proof of purchase or the order number.
We reserve the right to refuse a return if the product does not meet the above conditions.
RETURN SHIPPING COSTS
The direct cost of returning the product is the responsibility of the customer.
IKU COLLECTIVE does not cover return shipping costs and does not provide return shipping labels. We recommend using tracked or registered shipping services.
IKU COLLECTIVE is not responsible for return shipments lost during transit.
DAMAGED OR DEFECTIVE PRODUCTS
Please inspect your order immediately upon receipt.
If the product you received is defective, damaged, or incorrect, please contact us at:
Upon receiving your request, we will review the issue and inform you of the next steps.
NON-RETURNABLE ITEMS
The right of return does not apply to:
• Custom-made products,
• Personalized products,
• Gift cards,
• Products that cannot be returned for hygiene reasons once opened or used.
EXCHANGES
We currently do not offer direct product exchanges.
If you would like a different size or product, please return the item in accordance with this policy and place a new order.
REFUNDS
Once we receive and inspect the returned product, we will notify you of the outcome of your refund request.
If approved, the refund will be issued to the same payment method used for the original purchase.
Refunds will be processed no later than 14 days after we receive the returned product or proof that it has been shipped back, in accordance with applicable European Union consumer protection laws.
If you have any questions regarding returns or complaints, please contact us at: