Shipping policy

SHIPPING POLICY

Last Updated: June 2026

  1. ORDER PROCESSING TIME

Standard orders are processed within 1–2 business days after payment has been received.

In exceptional cases, such as a high volume of orders, new collection launches, or circumstances beyond our control, processing time may be extended to up to 3 business days. In such cases, we will inform you via email.

For products marked as PRE-ORDER, processing time is at least 14 days and may be longer depending on the product, production process, and destination country. The estimated shipping date is always provided on the product page.

  1. DELIVERY TIME

Estimated delivery times after dispatch:

• Poland: 2–5 business days
• Europe: 3–12 business days
• United Kingdom: 3–12 business days
• United States and other countries: 7–30 business days

For PRE-ORDER items, the above delivery times should be extended by a minimum of 14 days for processing.

These timeframes are approximate and may vary due to factors beyond IKU COLLECTIVE’s control, such as courier delays, customs procedures, weather conditions, or other unforeseen circumstances.

  1. SHIPPING COSTS

Current shipping costs are displayed during checkout before payment is completed.

  1. TRACKING INFORMATION

After your order has been shipped, you will receive an email containing your tracking number.

This allows you to monitor the delivery status directly on the carrier’s website.

  1. INCORRECT DELIVERY ADDRESS

The customer is responsible for providing a correct and complete delivery address.

If a shipment is returned to sender due to incorrect or incomplete address details:

• re-shipping is possible after payment of a new delivery fee,
• a refund may be issued minus shipping costs and any additional costs incurred due to the return of the package.

  1. UNCLAIMED PACKAGES

If a shipment is not collected within the required timeframe and is returned to sender, the customer is responsible for the cost of reshipping.

  1. DAMAGED OR LOST SHIPMENTS

If a shipment arrives damaged or does not arrive within the expected timeframe, please contact us immediately.

We will initiate an investigation with the carrier upon receiving your request.

Once the loss or damage is confirmed, we may, at our discretion:

• resend the product,
• replace the product,
• issue a full refund.

  1. CUSTOMS DUTIES AND IMPORT TAXES

Orders shipped outside the European Union may be subject to additional customs duties, import taxes, VAT, or other administrative fees imposed by the destination country.

These costs are the responsibility of the recipient.

IKU COLLECTIVE is not responsible for any charges imposed by local customs authorities.

  1. CONTACT

If you have any questions regarding shipping, please contact us:

IKU COLLECTIVE
Email: ikucollective@gmail.com